We give our retail customers 7 days from date of purchase to change their minds about an UNOPENED, UNUSED product. If a customer purchases a Mod, Tank or Hardware that is UNOPENED and UNUSED, we will take it back no questions asked if it is brought back within 7 days of original purchase. A receipt is necessary for refund or exchange.
Revolution Squad does not accept defective items that are more than 30 days out from in-store purchase date. A defective item refers to an item that is defective out of the box due to manufacturer's negligence. An item is not considered defective if the defect or issue is caused by user error. Defects caused by user error are not covered under the defective return policy and are not eligible for defective return, exchange or replacement. Manufacturer’s defects do not include:
- Lost parts
- Damage resulting from everyday use
- Product has been dropped or banged against a hard surface.
REQUIREMENTS FOR DEFECTIVE RETURN ELIGIBILITY
Revolution Squad products are under a 12 month warranty from date of purchase, purchased via our retail locations or online retail store when a product is defective due to a manufacturer defect. However, due to manufacturer requirements, we must abide by the following when accepting a defective return and any customer returning a defective device must have the following in order for you to accept the defective return:
- Original Product Packaging
- Receipt/Proof of Purchase
- Picture or Video demonstrating the defect
- A written or typed explanation accompanying the defective product and visual context.